🎰 Buckingham's-Grand Victoria Casino Restaurant - Elgin, IL | OpenTable

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We look forward to seeing you at Buckinghams again soon. We had a great time and a Great meal. When it finally did come out the medium well steak was medium rare and bleeding out on the plate, so it needed to be sent back. Server came across as tired. We really appreciate you taking the time out to share your experience with us.

All USDA royal casino steaks. Service was excellent. Waited 10 minutes in the lobby only to find out the hostess was taking pictures of a group.

One of our party ordered it medium-well due to a dietary restriction. Food was overpriced elgin riverboat casino buffet what you received. The lobster bisque is the best! Our server Heather was great and took care of our party of 7 very well. Thank you so much for your kind words, Bonnie.

The server never provided her name, never smiled and did not bother highlighting any specials etc. We received complementary appetizer and dessert sample!

Delicious food!

Food and service excellent. The food took at least 45minutes to come up and the waitress blamed it on the fact one of us ordered the beef medium well. Food was excellent. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Great food excellent service!! Food wasn't that good, the steak wasn't very tender, service wasn't that good, have been treated much better at other steakhouses. We have been having our Christmas Dinner for our company here for the last 6 or 7 years. The food is always excellent. Outstanding food and service! Arrived at my reservation time only to find no hostess to seat us. My anniversary dinner was not as it should have been because of this beginning. She was just horrible! We went for a birthday celebration! She walked away and another 5 minutes later she brought the steak out that needed to be cooked longer. Having never dined here before, I was optimistic as the atmosphere and style seemed fairly high end. We were finally seated by a waitress. It was my birthday and the server brought out a complimentary Tiramisu with a candle. Thank you for providing your feedback and letting us know about your most recent visit, Danielle. Very enjoyable evening! I would not go back and would not recommend it to my friends and family. It's a small place so it's quiet and intimate, cut off from the buzz of the casino. Squash and not very good Mashed potatoes. Then I read some of the positive reviews and decided to try it and make my own decision. But the salad was wonderful. Our waitress was rude and splashed water when she poured us some. Meanwhile, the other 3 plates were served. This is a hidden gem out in the suburbs. Great place to spend thanksgiving! Will be returning. I have gotten better service at Texas Road house. Very sad to see good place go by the wayside. Delicious and homemade. All of our steaks were terrible, overcooked, dry and flavorless There is no way I will ever come back to this restaurant. Exactly what you'd expect from a steakhouse, really enjoyed the food perfectly cooked filet, lobster bisque , we got a little bonus appetizer and a nice bite of desert to celebrate my birthday. Highly recommend. Thank you for providing your feedback and letting us know about this issue, Christine. We hope you visit us again soon! Was very disappointed with this dinner and will probably find a new location for our Dinner next year. Our waitress was pleasant but the service was a bit slow. The hostess was rushed, indifferent to us as was the server. We hope you visit Grand Victoria Casino again soon! We all gravitated to the Chateaubriand and ordered it medium. Food was garbage and service was unnecessarily rude. The bread was fresh and warm right out of the oven and sadly that is the end of the good part of our experience. Very nice! Thank you. The food and service were excellent as usual. I checked the menu online a week before we went and it was the same basic menu that we had for many years which made me happy. This year everything seemed like it changed. Food is just ok good not to special but made right. The crab cake and French onion soup for an appetizer was very tasty. The service was blah, nothing bad, just not what you would expect for a restaurant of this caliber. For dessert we got the Peppermint cheesecake which was delicious. The ambiance was good, especially if you prefer a supper club or throwback setting to the old Pump Room days in Chicago. Our waitress, Marlene, brought us the specials and took our drink orders while we waited for 2 others to join us. We always go to Buckingham's for our birthdays and anniversaries. Everything was so nice and food was amazing. Service was great also. My husband and I along with our 2 friends had an excellent meal of chateaubriand. To tell you the truth I had my doubts about going after reading some of the negative reviews on-line. Our guest couple's food was over cooked and wrong. Had a wonderful dinner. Celebrated my wife's birthday at Buckingham's. We made different selections and there were 2 that ordered the Prime Rib special, neither one was happy and for the price it should have melted in your mouth, I ordered the Dover Sole and the piece of fish i received was pretty small and the flavor not top notch. Ambiance - replicating a traditional style steakhouse with dark paneling and green leather tufted booths. Waitress was friendly and not bothersome. We had the steak and lobster special for our entree. We arrived to the restaurant to find that the Tomahawk Ribeye was no longer on the menu and the Sea Bass was also gone. The service and the food was absolutely spectacular… The server and the staff was very accommodating in terms of how we wanted our meal prepared… And the courses were brought up in a timely and appropriate manner. Much better places out there. We get the Chateaubriand - absolutely delicious. When we asked for wine menu she never return to asked or recommend a wine. The side dishes were disappointing. Thank you so much for your kind words, Lisa. My husband's salad had toppings he didn't want. Dinner was delicious. My fiancee and I both had steaks that were fantastic drinks were kept full and food was served fast and perfect temperature. Not sure if the management has changed, but it was evident that something changed. The atmosphere was quiet. Loved the soup and steak choices r great! We'll definitely be back again on a Friday night for sure! However - I think an updated atmosphere is preferrable.