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The dealers had zero personality. If your a non-smker like me this not place to be. Room are small you get room with ocean view online. I do apologize for the problems that you experienced. Quinault Beach Resort and Casino. I thank the reviewers at TripAdvisor because I think the hotel is reading the reviews and working to improve on their deficiencies. Mold in the showers, dirty stained carpets, drapes with holes in them, old dingy furniture,not enough towels, paper coming off the walls, TV's that are way outdated, and lighting in the bath area that is poor. We have replaced the old televisions with new flat screens, the drapes, and the older furniture with new, smaller scale dressers. It took way to long to get our meal, and we believe they are over priced for a casino. We do appreciate you taking the time to tell us what is important to you. So, I was a bit worried booking a room here for my short trip to Ocean Shores. A window opened not always available in hotels to help air out the room. We have completed the casino floor and ceiling, and are putting the finishing touches on a complete reengineering of our air flow handling. I had also been reading the reviews over the last year--inconsistent at best. Let's start with the room. The casino is way to smokey, which carries all over the building. The workers at emily's were nice and did their best to keep the water coming! Although this may seem like a small thing, it is the first impression that you get and I thought this started off on the right path. We look forward to your next visit, when we can show off the improvements that we have made! They allow smoking even in their resturants. We overheard the waiter tell people and us they were out of food or wine, or the item was know longer on the menu how about printing new menus. Show Prices. The wallpaper was coming off the walls, some hair in the shower, and carpet was stained in several locations in the room. Thanks so much for letting us know about your visit. The casino was very smokey. Next will be the carpeting and wallpaper! AND, we won some money I have stayed in resort casino all over the world this is the worst I ever seen or srated in. The front desk people were also welcoming and excellent. The rooms need to be repaired and upgraded. We have replaced all of the HVAC systems and we are thrilled with the efficiency in handling the smoke and keepign the environment at the right temperature. Now we tell them to stay away!!!!!!! At am we were gathering our items, as we know they had a 11am check out time, and a worker was at the door. The staff had NO personality, and a smile was out of the question. They took my money then didn't give a room at first. I expect Quinault to move up in the rankings over the next year. We will be back sometime Stayed at the resort first of august, they were very disorganized. I have stayed in several casino resorts and this was the least "fancy" room I have stayed in. Guests 1 room , 2 adults , 0 children Guests 1 2. Many of the reviews have criticized customer service and I think the hotel has seen this and is clearly emphasizing improvements. And we found 2 centipedes in our room! The fountains were dirty and not running. They said they had wi-fi, but the only place I could get cell service, or Internet was in the lobby. I tried to find out the resort ammenities, ie spa services, restaurants ect. We had an non smoking ocean view room so it wasn't cheap! Overall, however, I was glad I stayed at Quinault. I won't ever stay again. We are working on the upholstered furniture, but that will take some time. The food in Emily's has gone down hill. We are aware of the issues with the furniture and carpeting, and are currently undergoing a long-term project to upgrade these and other areas of the resort. At times, the air seemed quite musty, so they could really improve on the ventilation. But, it was nice, comfortable, quiet and no smoke filtered in to our wing, which we have had problems with in other casino rooms. My wife and I have stayed at the Quinault Beach on a number of occasions thru the years. We got a special rate, ocean view, double room. What happened? The venation in casino is so poor there in no place to escape the smoke. No one could help me, and they had no written material. Overall, I was very happy that I stayed here and I would think it would be hard to beat Quinault for hotels to stay at in Ocean Shores. The whole building can use a make over - starting with the staff. We arrived very early 1 pm and were not expecting to get our room so soon, but it was all ready, which was nice. Parts of the building are showing signs of age, but I think they are working on making improvements, such as replacing the curtains. I had stayed at Quinault 4 or 5 years ago. The service is the worst I have ever seen. If your smart you won't either. Food service was a little slow. Make sure you get a conforation number. And if you sat on the couch, which ours had 2 rips in the arms, only one person could watch TV.
My husband and I booked this trip for our anniversary. We have seen it go from very good to poor. We went to dinner at another hotel, and it was first rate. This was like this the 2 days we were there.
The pool heater was broken so it was super cold. The living area by the fireplace was perfect for playing board games and watching the sunset later in the day.
Log in to get trip updates and message other quinault casino rewards program. The furniture was also worn. As I entered the hotel I was warmly greeted by the valet people.
I heard such great things about this hotel and even informed them it was our anniversary and they did not go out of their way to make us feel special.
The TV in the room was older and was on one of those swivel styles that didn't move. We have also replaced the heater in the pool, and are working our way through the hotel. Lowest prices for your stay. You should quinault casino rewards program them another try.
My room was quinault casino rewards program, but even though it was non- smoking it smelled of wet cigarettes, so did the hallway. There online reveration is the pits. We had source very nice weekday stay.
The staff was excellent in all areas, reception, restaraunt and casino. It starts when you arrive, and while your there. Like saving money?
We used to love coming here, and telling our friends about our great stay. We also had the steamed clams, which was a beautiful bowl of food After the kids went to bed, I went down to play some slots and blackjack I won enough to pay for the room which perhaps affects my review slightly. I had get Hotel manager to get a room. We had two kids and there were probably other configurations that would have suited a family better, but I really liked the layout of the room, with a fireplace separating the bed from a living area with couch. I would not stay here again! We would go back again. Other improvements they could make would be to fix the wobbly railings in the pool and jacuzi which are in a nice space, with one wall all windows looking out towards the ocean. I informed him we needed an additional 5 minutes and he was fine with that. We got a king room with ocean view.